Discovering that your well pump has stopped working can be a stressful situation, especially if your household relies on it for water supply. Understanding the steps to take can help you quickly diagnose and potentially resolve the issue. Here’s a comprehensive guide on what to do when your well pump stops working:
A Few Quick Pointers First:
In most residential well pump systems, control panels, pressure tanks, and pressure switches are typically located in utility rooms, basements, or dedicated pump houses near the well itself. The control panel, which houses the electrical controls for the pump system, is often found near the pressure tank.
The pressure tank, crucial for maintaining consistent water pressure, is usually installed close to where water enters the home. Pressure switches, responsible for activating the pump based on water demand, are commonly situated near the pressure tank or integrated within the control panel.
These components are strategically placed for easy access and maintenance, ensuring efficient operation of the well pump system.
Disclaimer: If you have any questions or concerns about any of these steps, please contact us for assistance in diagnosing and fixing your water system!
Your safety and the safety of others are paramount; do not proceed if you are unsure of your abilities to follow these instructions safely.
Steps to Take When Your Well Pump Stops Working
#1 - Check The Power Supply:
The first and simplest step is to ensure that the well pump is receiving power. Head to your circuit breaker panel and check if the breaker has tripped or a fuse has blown. Reset the breaker or replace the fuse if necessary. Sometimes, power disruptions can be the root cause of a seemingly malfunctioning pump.
#2 - Inspect The Pressure Switch:
The pressure switch controls when the pump turns on and off based on water pressure levels in the system. ~ See photo for a visual of most Pressure Switch setups.
Locate the pressure switch near the pressure tank and inspect it for any visible signs of damage or debris. Ensure that it is clean and free of obstructions. If the switch appears faulty or damaged, it may need to be replaced.

#3 - Examine the Well Pump Controller:
If your well system includes a control box, check it for any signs of damage or malfunction. Look for burnt components or loose connections inside the box. Use a multimeter to test the control box to ensure that it is sending the correct signals to the well pump motor.
#4 - Test the Well Pump Motor:
The motor is the heart of your well pump system. Use a multimeter to test the motor for continuity across its electrical components. If the motor fails this test, it may indicate that the motor has burnt out and needs to be repaired or replaced.
#5 - Check the Pressure Tank:
The pressure tank plays a crucial role in maintaining consistent water pressure throughout your plumbing system.
The pressure tank is divided into two sections by a rubber diaphragm or bladder. The upper section holds the water, and the lower section contains pressurized air. As water is pumped into the tank, the air is compressed, creating pressure. When you open a faucet, the air pressure pushes water out of the tank and into your plumbing system.
Use a tire gauge to check the air pressure inside the pressure tank. The recommended pressure is typically around 28-30 PSI when the tank is empty of water. Adjust the pressure as needed to ensure it falls within this range.

#6 - Inspect for Leaks:
Leaks in your well system can cause a drop in water pressure or even prevent the pump from operating correctly. Inspect all pipes, connections, and fittings for any signs of leaks or damage. Repair any leaks you find promptly to restore proper water pressure and system operation.
#7 - Evaluate the Well Pump Itself:
If all other components appear to be in working order and the pump still does not function, the problem may lie within the well pump itself. Consider consulting a professional well pump technician to inspect the pump and determine if repairs or replacement are necessary.
#8 - Consult a Professional:
If you are unable to diagnose or fix the issue on your own, it’s advisable to contact a licensed well pump service technician. H&M Water Solutions has the expertise and equipment needed to perform a thorough inspection and repair of your well pump system.
#9 - Preventive Maintenance:
Regular maintenance is key to preventing future issues with your well pump system. Schedule routine inspections and maintenance with a professional to ensure that all components are in optimal condition and functioning correctly.
In Conclusion:
Dealing with a malfunctioning well pump can be challenging, but following these steps can help you diagnose and potentially resolve the issue efficiently. By understanding the components of your well pump system and performing regular maintenance, you can ensure a reliable and continuous water supply for your home.
Remember, safety is paramount when dealing with electrical components and water systems. If you are unsure or uncomfortable with performing any of these steps, reach out to H&M Water Solutions for help diagnosing and fixing your well pump and it’s components!